Training

Every system we install is designed with the customer in mind, and is intrinsically easy to use. However, effective implementation and acceptance of any new office systems require a structured, ongoing training program. Our staff of highly trained customer service representatives works with you to develop a training program designed to maximize the efficiency of your system and your staff.

Training usually consists of classes at your facility conducted in groups of approximately eight employees who all share similar job duties, or who will be using the same type of telephone. (Allied Advantage Customers Qualify for On Site Training) The functionality of the system will be thoroughly discussed with you so that only those features of the system you desire are implemented and shown to the proper staff. During training, those features will be demonstrated and employees will receive hands-on operation experience. Each employee will also receive a User Guide to keep for future reference. Your executives are typically trained separately, one-on-one.

Your main system operator and back-ups serve as your telephone "front door." Their ability to answer and process incoming calls is critical. These staff members will receive special attention to ensure their familiarity and confidence with the system.