Managed Services - Data
Advantage Support Program
Our Eyes on your Network
The Allied Advantage Program will reduce downtime by dramatically shortening the time from failure to resolution. At Allied we monitor the availability of your critical services through our Advantage system and at the first sign of trouble immediately inform you of the issue (Allied Support), or our technicians will automatically begin the remediation process (Prime Support +) — you'll never know there was a failure!
- Advantage Support Program includes:
- Availability monitoring
- Service Block
- Immediate remediation undertaken at agreed upon levels (Prime Support +)
- Benefits
- Reduced mean time to resolution
- Save money on costly downtime
- Priority call over non-contractual customers
- Lower hourly rate on break/fix (Prime Support +)
- All benefits of the Prime Support Program
- Even faster time to resolution due to immediate remediation effort
An IT Partner not Provider
Like all businesses your size, you depend on your network to perform at its peak. How often have you wanted to send an email only to find that the server was slow or that the email server was down? How frustrated were you by disk errors or latency issues?
In today's competitive environment, you can't afford to fall behind. A partnership with Allied backed by our Advantage or Advantage + programs will solve all of that. Allied's Advantage Support programs address your IT needs by:
- Monitoring the critical health status of devices and applications
- Remotely diagnosing problems before they occur
- Immediate resolution of the problem (Advantage +)
